Terms and Conditions of Sale
1. Introduction
1.1 These terms and conditions (together with our privacy notice and website terms of use (which can be found on our website at [enter website address] (the “Website”)), (“Terms and Conditions”) confirm the basis on which we supply any of our digital products shown or described on our Website (“Products”) to you, the person purchasing and/or downloading our Products (“You”).
1.2 Please read these Terms and Conditions carefully before placing your order. By ordering any Products you are agreeing to be bound by these Terms and Conditions. Should you not wish to be bound by these Terms and Conditions then you should not proceed with any order of Products from our Website.
1.3 If you are a corporate entity, you, as used in these Terms and Conditions, shall be deemed to include your employees, officers and authorised agents and it shall be your responsibility to ensure that such individuals comply with these Terms and Conditions.
2. About us
2.1 www.selinajohnson.com and selinajohnson.co.uk is owned and operated by Selina & Co. Limited (“We”, “Us”), a Company registered in England and Wales under Company Number 11143230. Our registered office is at 123 Harvey Drive, Chestfield, Whitstable, England, CT5 3QY.
3. Your Obligations
3.1 By placing an order through our Website, you agree and warrant that you:
3.1.1 are legally capable of entering into binding contracts;
3.1.2 are at least 18 years of age;
3.1.3 are a business customer. If you are an individual consumer purchasing our Products for your personal use please contact us as separate Terms and Conditions will apply; and
3.1.4 will ensure that all of the information that you provide to us is true and accurate.
3.2 You accept and agree that all communication between us will be via electronic means. We shall contact you using the email address that you provide to us and it shall be your responsibility to contact us if that changes. Where we need to provide you with information, we shall do this via email or by posting information on our Website. You can contact us using the details set out below.
4. Website Content and Amendments
4.1 Access to our Website is free of charge.
4.1.1 Access to our Website is provided on an ‘as-is’ and ‘as available’ basis. From time to time we may be required to undertake changes or amendments to our Website, including making changes or amendments to our Products, which includes routine and unexpected maintenance. It shall be your responsibility to ensure that you have all necessary requirements to allow you to view our Website. We shall not be liable for any lack of accessibility to our Website.
4.1.2 We make every effort to try and ensure that the images of our Products, the prices displayed, and any descriptions of our Products are accurate.
4.1.3 All images are for illustrative purposes only and any measurements or dimensions displayed are approximate. Products and packaging received may vary slightly from the images shown.
4.1.4 In terms of the colour of Products, we accept no liability for colours not matching the colour displayed on your viewing monitor or screen as this is dependent on the quality and abilities of your monitor or screen.
4.1.5 We reserve the right to make changes to the Website and to these Terms and Conditions at any time and without any notice or warning. Such changes may include, but are not limited to:
4.1.6 additions, amendments, modifications or removal, to any or all of these Terms and Conditions;
4.1.7 additions, amendments, modifications or removal of any promotions, offers or discounts;
4.1.8 additions, amendments, modifications or removal of Products, Product descriptions, Product information or any other Website content;
4.1.9 temporary or permanent withdrawal of the Website.
4.1.10 Please review our Website and these Terms and Conditions regularly for changes.
5. Placing an Order
5.1 After placing your order (“Order”) you’ll receive an email from us acknowledging that we’ve received it and confirming the details.
5.2 Our email acknowledgement is not our acceptance of your Order. Your Order will only be accepted once we are satisfied that:
5.2.1 the Product is in stock and available for delivery;
5.2.2 the details of the Product are correct; and
5.2.3 payment has been approved and processed.
5.3 We’ll confirm our acceptance of your Order by sending a confirmation email (“Confirmation Email”). The contract (“Contract”) between us will be formed when we send the Confirmation Email.
5.4 Should there be any conflict between these Terms and Conditions and any term of the Order then the Order will take priority.
5.5 In the event you have paid for a Product and we are unable to supply or deliver the Product to you we shall notify you by email and provide you with a full refund of the purchase price paid along with any delivery costs paid.
6. Refunds and Returns
6.1 Selina & Co. wholly believes in its product, which has been applied and proven by many customers. It believes the methods work, but only if the Client is dedicated to the process. Nevertheless, Selina & Co. offers a conditional FOURTEEN (14) day refund under the following circumstances:
6. 2 In order to qualify for a refund, you must submit proof that you did the work in the course and it did not work for you. In the event Client desires a refund, Client must contact the support team at support@selinajohnson.com within the first fourteen (14) days from the date of purchase. Client will receive a refund request form to complete via Google Forms, that will allow Client to submit any necessary evidence of coursework completed. You must include your coursework with your request for a refund, as outlined below. If you request a refund and do not include your coursework by the end of the Refund Period, you will not be granted a refund.
You must submit ALL of the following items with your request for a refund:
Requirement 1: Complete modules 1-4
Requirement 2: Complete and attach the “Zone of Genius Tracker” found in Module 1, Lesson 2
Requirement 3: Complete the survey form
6.3 If within the 14-day window, any and all requests for refunds will be decided by Selina & Co. team and within Selina & Co. sole and exclusive discretion. A refund is not guaranteed. If a refund is granted, Client can expect reimbursement fourteen (14) working days after cancellation of Program in the same manner in which payment was made.
6.4 Client understands he/she will be forfeiting any and all access to Program and benefits if refund is issued, including but not limited to group calls, modules, and all other information included within Program.
6.5 Due to the subjective nature of the Program provided inability to control Client’s availability, motivation, external forces, financial situation, or level of engagement in Program, Selina & Co. is not able to offer refunds after these 14 days. Please conduct any and all necessary research to determine if The Ultimate Delegation System is right for you prior to purchasing – after the 14 day period, all purchases are final, and Client is responsible for the full payment of all program fees, whether or not Client completes Program.
6.6 All refunds will be processed within 14 working days from the date we receive the Product back from you unless we advise otherwise in writing.
6.7 Refunds will be made using the payment method and details used by you to purchase the Product.
6.8 It shall be your responsibility to return the Product to us and to provide clear evidence of a fault. You will be responsible for all costs connected with returning the Product to us.
6.9 In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with the Services then you agree to notify us in accordance with these Terms and Conditions. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of these Terms and Conditions and you shall indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions, along with the our reasonable costs for dealing with the matter calculated at a rate of £100 per hour.
7. Delivery
7.1 Your Order will be delivered within 24 hours of our Confirmation Email, unless we advise you otherwise.
7.2 Delivery of your Order will be completed when the Product or a link to access the Product, has been sent to the email address you provided to us at the time of purchase.
7.3 You will be responsible for the Product once the Delivery has been completed as set out above.
8. Price and Payment
8.1 The Price of Products will be as shown on our Website, except where there is an obvious error.
8.2 We reserve the right to make changes to our prices at any time. Any changes will not affect the price of Products where a Confirmation Email has been sent prior to a price change being made.
8.3 Our prices include VAT but are exclusive of any delivery costs, where applicable.
8.4 If you choose to pay by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you’ve still received access to the Services, you agree to provide full payment within 7 days from access to the Services being provided.
8.5 In the event it comes to our attention that a Product on our Website is incorrectly priced, where the correct price is lower than the price shown on our Website, we shall charge the lower amount. Where the Product’s correct price is higher than the price shown on the Website, we shall contact you to ask whether you wish to proceed with the purchase at the correct, higher price, or we shall reject your Order and notify you that your Order has been rejected.
8.6 Where a pricing error exists and that error is obvious, unmistakable and could have been reasonably recognised by you then we shall have no liability or obligation to provide the Product to you at the lower, incorrect price.
8.7 Payment for your Product should be paid by credit or debit card in advance. Your card will be charged once the Product has been dispatched for delivery to you.
8. 8 We accept payment by credit, debit cards and PayPal.
9. Our Liability
9.1 Your purchase of any of our Products does not constitute or imply any business relationship other than as set out within these Terms and Conditions.
9.2 We warrant that our Products are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used as described on our Website.
9.3 We do not warrant or guarantee that your access to our Products will be
9.3.1 accessible via your particular hardware or software;
9.3.2 free from interruption or error;
9.3.3 free from defects;
9.3.4 suitable for your particular business situation or circumstances
9.4 When purchasing a Digital Product, you will have access to information designed to benefit you but it is your responsibility to take action and to implement the necessary information received and/ or the skills or tools shared. Since your success and any results are dependent on factors which are outside of our control, we do not guarantee that any particular results or success will be achieved.
9.5 Any information, support or guidance provided to you as part of your purchase of any Product is not personal to you and should not be taken or relied upon as advice, guidance or information personal to your own situation or circumstances.
9.6 Where we use testimonials or reviews on our Website these are not intended to represent or guarantee that anyone will achieve the same or similar results. We make no guarantee, representation or warranty with respect to our Products other than as set out within these Terms and Conditions.
9.7 We shall not be liable to you for:
9.7.1 any indirect, consequential or special damages, losses or costs;
9.7.2 any loss of profits, business, data, reputation or goodwill or any such anticipated losses;
9.7.3 any failure to deliver any Product where we are prevented due to a reason beyond our reasonable control; or
9.7.4 any losses arising from your choice of Product or your use of the Product once delivered.
9.8 We shall not be liable where we’ve informed you of a problem with a Product and provided a free update and you’ve failed to apply the update, or where any damage is caused due to your failure to follow any instructions or guidance we provide.
9.9 Our Products are intended to be used as described on our Website and on the basis set out within these Terms and Conditions and should not be used for any other purposes.
9.10 Save for the warranty set out in clause 9.2 above, all warranties and representations are excluded to the fullest extent permitted by law.
9.11 In the event you incur damages as a result of our default or breach of these Terms and Conditions, our entire liability to you is limited to the purchase price of the Product paid by you as at the time the loss is sustained.
9.12 Our liability does not exclude or limit death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter which it would be illegal for us to exclude, or attempt to exclude.
9.13 In the event a dispute arises in connection with our Products which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible following mediation then either of us shall be at liberty to commence legal action.
9.14 The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
10. Events outside of our control
10.1 We shall not be responsible for any failure to perform, or a delay in the performance of any of our obligations under these Terms and Conditions should we be prevented or delayed due to any act, event, omission or accident beyond our reasonable control (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom, or any other circumstances beyond our control. Should an Event occur then time for delivery of the Product shall be extended until a reasonable time after the Event preventing or interfering with the delivery and access to the Product, and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof.
10.2 Where an Event arises, we’ll provide you with a notice in writing sent to the email address which you provide to us setting out the nature and extent of the Event and the steps we are taking to mitigate its impact and effect.
10.3 Should the Event continue for longer than 3 months then either one of us shall be entitled to terminate the Contract by providing the other with 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to any rights that either of us may have accrued in respect of any breach of these Terms and Conditions occurring prior to termination. Any refunds will be considered at our discretion.
11. Contact Information
11.1 Any notice to be provided to us in writing should be sent by email or post to:
11.1.1 Email: support@selinajohnson.com
11.1.2 Post: 123 Harvey Drive, Chestfield, Whitstable, England, CT5 3QY.
11.2 Where we need to contact you, we shall use the contact information you provided when you made your Order.
11.3 Notice will be deemed received and properly served 48 hours after an email is sent, or 3 working days after the date of posting of any letter.
12. Intellectual Property Rights
12.1 All content that is displayed on our Website, on or within our Products, and on or within our social media channels, which includes, but is not limited to, website design and layout, text, images, logos and graphics, video, data, code, audio, document files, software and any other resources, materials and information (“Content”) belongs to us and all copyright, moral ownership and any other intellectual property rights that arise and/or exist within that Content (and any and all derivatives of it) is owned exclusively by or licensed to us. All content and information is protected by the intellectual property laws applicable to the United Kingdom as well as international intellectual property laws and treaties.
12.2 By purchasing any of our Products you hereby agree and undertake that from the date of purchase
12.2.1 not to infringe any of our copyrights, trademarks or other intellectual property rights;
12.2.2 not to reproduce, copy, distribute, broadcast, transmit, sell, rent, publish, share or otherwise use the Product.
12.2.3 To only use the Product
12.3 When you purchase a Product, we shall grant to you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access, view and use the relevant Product and Content for your business purposes. All other uses are strictly prohibited.
12.4 The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
13. Data protection
13.1 All personal information that we may use will be collected, processed and held in accordance with the provisions of the General data Protection Regulation 2016/679 (“GDPR”). For full details of how we process, use, collect and store your personal data please refer to our privacy notice which can be found at https://www.selinajohnson.com/privacy-policy
13.2 Where you provide us with a testimonial, review or similar information (“Review”) then in doing so you consent for us to exhibit, copy, publish, distribute, use on our Website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.
13.3 The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
14. General
14.1 We may assign our rights and obligations under these Terms and Conditions to any other person. In the event such an assignment arises then we shall inform you in writing by post or email.
14.2 Re-selling of any of our Products is prohibited. Purchase of a Product does not provide any licence, authorisation or right to resell our Product for commercial purposes.
14.3 You cannot transfer your rights and obligations under these Terms and Conditions to any other person without our written approval.
14.4 The Contract shall be between you and us. No third party shall have any right to enforce any terms.
14.5 In the event any provision of these Terms and Conditions is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
14.6 Our failure to insist that you perform any of your obligations under these Terms and Conditions or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will only be in writing, and it does not mean that we will waive any of your future defaults.
14.7 These Terms and Conditions, our Website Terms of Use and our Privacy Notice represent the entire agreement between us and supersede all other negotiations, previous agreements, correspondence, promises, assurances, warranties, representations, understandings or discussions between us whether written or oral, relating to its subject matter.
14.8 These Terms and Conditions and the arrangement agreed between us shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force.